Privacy Policy
Last updated: July 21, 2026
Disrptiv Exchange Pte Ltd ("us", "we", or "our") operates the glassRUN plaform, including the website at www.glassrun.net, the glassRUN web application, and the glassRUN mobile applications for Android and iOS (together, the "Service").
This policy explains what personal information we collect through the Service, how we use it, who we share it with, how long we keep it, and the choices and rights you have. It applies to everyone who uses the Service, including delivery drivers using the glassRUN driver app.
If you do not agree with this policy, please do not use the Service.
1. Who we are and how to contact us
Data controller: Disrptiv Exchange Pte Ltd, 20 Collyer Quay, Level 12 Suite 14, Singapore 049319.
Privacy contact: admin@disrptiv.com — use this address for any privacy question, to exercise your rights, or to request deletion of your account and data. We respond within 30 days.
2. Information we collect
2.1 Information you give us
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Account and identity: name, email address, phone number, profile photograph.
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Driver credentials (driver app only): driver licence number and licence plate number, collected to verify that you are authorised to perform deliveries and to meet our customers' compliance obligations.
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Delivery content: proof-of-delivery photographs, recipient signatures, and delivery notes your record.
2.2 Location data (driver app)
The glassRUN driver app collects precise device location, including while the app is running in the background, closed, or not in use, when you are on duty. We use location data to:
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track delivery status in real time and show delivery progress to the dispatcher and the recipient;
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provide navigation and route optimisation;
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confirm that a delivery was completed at the correct place and time (proof of delivery);
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improve routing accuracy and service quality.
Background collection is limited to on-duty periods. We stop collecting location when you go off duty, log out, or withdraw consent.
We ask for your consent in the app, through a dedicated disclosure screen, before we request the device location permission or collect any location data. You can withdraw consent at any time in the app's Settings, or by revoking the location permission in your device settings. Withdrawing consent will disable delivery tracking, navigation and proof-of-delivery features.
2.3 Camera and photographs
With your permission, the driver app uses the camera to scan parcel barcodes and to capture proof-of-delivery photographs. We do not access your camera in the background and we do not access your device photo library unless you choose a photo from it.
2.4 Information collected automatically
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Device and app data: device model, operating system version, app version, language, and a resettable app instance identifier used for crash reporting and fraud prevention.
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Log data: IP address, browser type and version, pages or screens viewed, time and date of access, duration of use, and error/diagnostic reports.
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Cookies (website only): small data files stored by your browser. You can refuse cookies in your browser settings; some parts of the website may then not work.
We do not link persistent device identifiers to your personal information for advertising purposes, and we do not use the Android App Set ID for advertising.
2.5 Information we do not collect
We do not collect your contacts, SMS or call logs, health data, financial account numbers, or a list of the other apps installed on your device.
3. How we use your information
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Purpose - Providing deliveries, tracking, navigation and proof of delivery
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Data used - Location, account, delivery content
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Legal basis (where GDPR applies) - Performance for a contract; consent for location
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Purpose - Verifying driver eligibility
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Data used - Driver licence, licence plate, photograph
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Legal basis (where GDPR applies) - Legal obligation / legitimate interest
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Purpose - Customer support and dispute resolution
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Data used - Account, delivery content, location history
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Legal basis (where GDPR applies) - Legitimate interest
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Purpose - Security, fraud prevention and platform integrity
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Data used - Device data, log data
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Legal basis (where GDPR applies) - Legitimate interest
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Purpose - Improving and debugging the Service
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Data used - Log data, aggregated location and usage data
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Legal basis (where GDPR applies) - Legitimate interest
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Purpose - Service communications (delivery assignments, account notices)
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Data used - Account data
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Legal basis (where GDPR applies) - Performance of a contract
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Purpose - Marketing communications
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Data used - Email address, name
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Legal basis (where GDPR applies) - Consent - you may opt out at any time
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We do not use location data for advertising, and we do not sell personal information to anyone.
4. Who we share it with
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The business you deliver for (the merchant or logistics operator using glassRUN) and its dispatchers: your identity, delivery status, and your location while you are performing their deliveries.
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The recipient of the delivery you are currently performing: your live location and estimated arrival, for the duration of that delivery only.
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Legal and safety: where required by law, subpoena, or a valid governmental request, or where necessary to protect the rights, safety or integrity of Disrptiv, our users or the public.
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Corporate transactions: in a merger, acquisition or asset sale, with notice to you before your information becomes subject to a different privacy policy.
We do not sell personal information, and we do not share it with third parties for their own marketing.
5. How long we keep it
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Account and profile data - For as long as your account is active, then 30 days after deletion.
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Location traces - 30 days, then deleted or irreversibly aggregated.
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Proof-of-delivery photos and signature - 24 months, or longer where our customer's contract or local law requires.
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Driver licence and licence plate - For the duration of active account engagement
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Log and diagnostic data - 7 days
Where we must retain certain records longer for tax, regulatory, security or fraud-prevention reasons, we keep only what is necessary for that purpose and delete the rest
6. Deleting your account and your data
You can request deletion of your glassRUN account and its associated personal information at any time:
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In the app: Settings → Account → Delete account.
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By email: admin@disrptiv.com
When you delete your account we permanently delete your profile, credentials, location history and delivery media, except records we are legally required to retain (see section 5). Deactivating or freezing an account is not a substitute for deletion — if you ask us to delete, we delete.
7. Security
We protect personal information with technical and organisational measures appropriate to its sensitivity. All data is transmitted using modern cryptography over HTTPS/TLS, sensitive data stored on your device is encrypted at rest, and access to production data is restricted to authorised personnel. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, restrict or object to our processing of your personal information, to withdraw consent, and to receive a portable copy. Under Singapore's PDPA you may also withdraw consent and request access and correction. To exercise any of these rights, contact admin@disrptiv.com. You may also complain to your local data protection authority.
Location: you can withdraw location consent in the app's Settings or revoke the permission in your device settings at any time.
Marketing: we send marketing only with your consent, and every marketing message includes an unsubscribe link. Opting out of marketing does not stop essential service messages such as delivery assignments.
9. Children
The Service is intended for business users and delivery drivers and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Links to other sites
The Service may contain links to sites we do not operate. We are not responsible for their content or privacy practices; review their policies before providing information.
11. Changes to this policy
We may update this policy from time to time. We will post the updated policy on this page with a new “Last updated” date and, where changes are material, notify you in the app or by email before they take effect.
12. Contact us
Disrptiv Exchange Pte Ltd
20 Collyer Quay, Level 12 Suite 14, Singapore 049319
Privacy enquiries: admin@disrptiv.com